If an Optus account has been limited or on hold, then the services within the account will be unable to make calls, send or receive text messages or access the internet. Some functionality, such as access to the My Optus app, optus.com.au and My Account, will still be available to help you restore your service. To restore your account and services, the overdue amount must be paid in full.

Use the My Optus app to check there is no outstanding balance. If you've recently made a payment but the balance hasn't updated, please report the payment to us via the My Optus app.
If you still need help restoring your service, please message us in the My Optus app or My Account.

You can make a payment online, use My Account or connect to WiFi and download the My Optus app in the Google Play Store or App Store.

If the overdue balance has been paid in full by credit or debit card, your services will automatically restore within 10 minutes to 4 hours.
If a payment extension has been approved, your services will automatically restore within 10 minutes to 4 hours.

Before you apply for a payment extension, please check your eligibility:

• You have no existing payment arrangements
• You have no unfulfilled payment arrangements
• You haven't exceeded your payment extension limit

If you're not eligible for a payment extension, please pay the overdue amount in full to restore your services.
If you still need help, please message us in the My Optus app or in My Account

If the overdue amount was paid using the My Optus app, My Account or via credit card then you don't need to let us know.
If the amount was paid by any other means, please report the payment to us by using the My Optus app.

Your service/s will remain limited or on hold. You will be unable to make calls, send or receive text messages or access the internet until the outstanding amount is paid in full. All contract payments, including handset fees, will continue to be charged. You may also incur late payment fees.